The rules that govern account use and activity at Spinbit in New Zealand
Using Spinbit means accepting this contractual framework
By accessing Spinbit, creating an account or continuing to use any part of the service, you agree to be bound by these Terms and by any additional rules that apply to specific products, promotions, payment methods, responsible gambling measures or account features. If you do not agree with this framework, you must stop using the website and avoid creating or operating an account.
These Terms apply to your relationship with Spinbit in connection with site access, account activity, participation in available services, communications linked to your profile and any review, limitation or action taken under this contractual arrangement. Where a specific feature is governed by additional conditions, those conditions will apply alongside these Terms and will prevail where they deal directly with that subject.
Who may register and continue to use the service
You must be of the legal age required in your jurisdiction and able to enter into a binding agreement in order to use Spinbit. Access from a location where the service is restricted, prohibited or otherwise incompatible with local rules remains your responsibility. Availability of the website should not be treated as a statement that the service is lawful in every territory.
Your account must be opened and used in your own name. You must not register on behalf of another person, submit false information, conceal your identity or use credentials or payment details that you are not authorised to use. Where there is doubt about age, eligibility, residence or lawful access, your account may be limited until the matter is resolved.
Your Spinbit account must stay accurate, personal and secure
The information you provide during registration and throughout the life of the account must be complete, current and accurate. You are responsible for updating details that are no longer correct and for making sure that your profile reflects your real identity. An account may not be transferred, sold, shared or used by any other person.
You are also responsible for keeping login details confidential and taking reasonable steps to protect access to the account. Activity carried out through your account may be treated as valid unless there is sufficient reason to conclude that unauthorised access or a system issue has affected the normal operation of the service.
Verification, review and the information Spinbit may request
Spinbit may require identity checks, supporting documents or further information where that is necessary to verify account ownership, confirm age, review payment activity, assess unusual behaviour or meet obligations linked to security, compliance or responsible gambling. These checks may arise during registration, before certain transactions, after changes to account details or at any later point where circumstances require review.
Until a requested review is completed, some account functions may be restricted. That may include temporary limits on withdrawals, deposits, gameplay access, promotional participation or profile changes. A previous check does not prevent future review if later activity creates a reason for further confirmation.
Deposits, withdrawals and balances within Spinbit
Any deposit, withdrawal or other financial movement connected to your account is subject to operational availability, internal review and the conditions attached to the method used. You must ensure that payment instruments are valid, lawfully used and, where relevant, connected to you as the account holder.
Processing times may depend on the method selected, the verification status of the account, technical conditions and any review required before the transaction can proceed. Spinbit may delay, reject, reverse or withhold a transaction where there are reasonable grounds to investigate fraud, chargeback risk, misuse, mismatched details, system error or breach of these Terms.
What Spinbit does not permit on the site
You must not use the website in a way that interferes with normal operation or undermines fair and legitimate activity. Prohibited conduct includes the use of bots, scripts, automation tools, software that creates an unfair advantage, collusion with others, deliberate exploitation of errors, abusive promotional behaviour, fraudulent activity and any attempt to manipulate outcomes, systems or account controls.
Multiple accounts held without approval, account sharing, misleading verification submissions and behaviour intended to disguise the real source or purpose of activity may also lead to action. Where Spinbit identifies signs of misuse, it may investigate the relevant account or accounts, restrict access, cancel affected transactions or take further steps consistent with these Terms.
Gameplay records, interrupted sessions and technical faults
Participation in games, betting activity or similar services is subject to the integrity of Spinbit systems and the technical records generated by those systems. If there is a discrepancy between what appears on screen and what is recorded on our server or other internal logs, the internal record will generally prevail unless later review shows that it is incorrect.
Where a technical fault, interruption, software malfunction, incorrect display, pricing mistake or other operational error affects gameplay or a transaction, Spinbit may suspend, void, correct or reprocess the affected activity as necessary to restore a result that reflects the intended operation of the service. A benefit or result created only by a clear error does not create a permanent entitlement to keep that outcome.
Promotions at Spinbit may carry separate terms
Bonuses, campaigns, reward mechanisms or temporary offers may be subject to additional conditions beyond these general Terms. Those rules may deal with eligibility, activation, expiry, product exclusions, wagering-related requirements, territorial limits, abuse prevention and the circumstances in which an offer may be cancelled or removed.
If there is a conflict between these Terms and the specific rules of a promotion, the promotional rules will apply to that offer to the extent of the inconsistency. Spinbit may also suspend, amend or withdraw a promotional arrangement where an operational issue, misuse pattern, error or compliance concern makes it necessary to do so.
Restrictions, closures and responsible gambling measures at Spinbit
Spinbit may suspend, freeze, limit or close an account where there is evidence of a breach of these Terms, unresolved verification issues, suspicious activity, prohibited conduct, risk exposure or another situation requiring protective action. These measures may be temporary while a review is underway or permanent where the circumstances justify closure.
Users may also request account restrictions or closure where they wish to step back from activity. Responsible gambling controls may apply in line with the service structure available to the account and with applicable requirements. Once a relevant restriction has been activated, immediate reversal may not always be possible.
Complaints, intellectual property and limits on liability
If you wish to challenge a decision, raise a complaint or question account activity, you should contact Spinbit through the channels made available for that purpose and provide enough detail for the issue to be identified and reviewed. We may request further information before a complaint can be assessed properly.
All content, branding, software, site design, graphics, text and related materials connected to Spinbit remain the property of the operator or the relevant rights holder unless stated otherwise. You must not copy, alter, distribute, reverse engineer or commercially exploit any part of the service outside what is permitted by law or expressly authorised.
Subject to applicable law, Spinbit will not be responsible for loss caused by misuse of your credentials, failures in your device or internet connection, third-party interruptions, unauthorised use arising from your own acts or omissions, or delays and errors outside reasonable operational control. Nothing in these Terms is intended to exclude liability where exclusion is not permitted.
Changes to these Terms and the way they are interpreted
Spinbit may amend these Terms where operational, technical, legal or compliance-related changes make that necessary. The version published on the website will be the current version unless a different notice method is required. Continued use of the service after an update takes effect will amount to acceptance of the revised Terms.
If any provision of these Terms is found invalid, unenforceable or ineffective, the remaining provisions will remain in force. Any part that cannot operate as written will be interpreted as closely as possible to its original purpose while remaining consistent with the applicable legal framework.